Our Polices

General studio policy

We value your business and ask you to respect our business scheduling policies. Please notify us 24hrs in advance during our hours operation of any cancelations Any cancellations or no-shows with less than 24 hrs notice are subjected to a cancelation fee amounting to cost of the scheduled service. Eye Love reserves the right to cancel/ reschedule appointments if you are more than 10 minutes late.

Prices may be changed at any time without further notice. We reserve the right to change our prices at any time without further notice. However, if you have ordered but not yet paid for a service, we guarantee the price for one month from when the order was placed.

Microstrokes policy

We require 24 hours notice if you decide to reschedule/cancel your appointment. Please contact us if you are going to be late. Being more than 20 minutes late to your appointment may result in the forfeit of your deposit and the cancellation of your appointment. A new deposit will be required to re-book any appointment that was cancelled for lateness.

Prices may be changed at any time without further notice. We reserve the right to change our prices at any time without further notice. However, if you have ordered but not yet paid for a service, we guarantee the price for one month from when the order was placed. 

Healed results will vary with each individual client and using a pencil or powder may still be needed.  We have no control over what occurs during the healing process. Absolutely NO guarantee will be made and additional sessions (charged accordingly) may be required to obtain optimal results. Additional charges will apply. 

PLEASE NOTE: If you have had your eyebrows previously tattooed and are interested in a cover-up/re-work, you MUST email us a clear photo PRIOR to booking your appointment. We cannot guarantee results for cases such as these and we must approve that your eyebrows are workable. In some cases where the previous work is too dark, dense, discoloured, or large, tattoo removal would be highly recommended before we begin the cover-up/re-work. Previously tattooed areas and cover-ups will almost always require additional appointments for best results and will be charged accordingly.

Although we make our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will heal differently. Please refer to our FAQ section to see if the services we offer may be beneficial to you.
 

A deposit is required in order to book and confirm every new appointment. This deposit is to ensure that you are serious about booking your appointment and will be deducted from the total cost of your session.

Additional appointments will be charged according to our current prices. Your second session, if needed, may be scheduled no sooner than 6-8 weeks following your first session. You must give your skin ample time to fully heal and regenerate before tattooing it again. Refresher appointments are generally required every 1-2 years.

 

eyelove tweezers

RETURN POLICY

We do not offer returns on any packages, services or cosmetic products.

 Thank you for viewing and supporting our policies.